Frequently Asked Questions
What exactly is a primary care practice?
Primary care, by simplified definition, is medical care delivered with the patient and the community first in mind. Primary care is traditionally the point of ‘first contact’ for the patient when a medical illness, issue or concern arises. Primary care not only treats patients when they are ill, but supports patients when they are healthy by providing health promotion, disease prevention and health education practices to establish strong health maintenance skills. Many illnesses and injuries can be prevented through early detection, vaccination, routine examinations as well as lab work and health screenings. By regularly monitoring one’s health, potential risks can be identified before complications occur.
Specifically, primary care includes routine physicals, immunizations, pediatric care, women’s health (breast and pelvic exams), access to birth control, STD testing, mental health plans and diagnosis and treatment of acute and chronic illnesses. For further breakdown of services offered at Island Health and Wellness, see our ‘Services’ page. Care is performed and managed by physicians, physician’s assistants and/or nurse practitioners and complemented by registered nurses, licensed practical nurses and medical assistants. The primary care team utilizes other health professionals for consultations and referrals as needed.
What is the goal of Island Health and Wellness Center?
Our goal is to provide the community of St. John with a medical center to help everyone live a healthier life. We will promote effective and therapeutic patient-provider communication and encourage the patient to be a partner in his/her health and health care decisions. We will also be an advocate and support system for all patients in health-related matters, including the appropriate use of education, consultation/referrals and health and community resources.
In order to provide affordable care for all residents, Island Health and Wellness Center offers services at a predetermined, minimal flat rate fee per visit. By offering this consistent affordable rate, residents of St. John will not only be able to seek medical care when they are sick, but they will also be able to have preventive care on a routine basis, allowing for a healthier individual and community as a whole.
Does Island Health accept health insurance?
No, Island Health does not accept health insurance of any kind, including Medicaid or Medicare. We cannot file a claim with your insurance agency for payment or reimbursement. All patients are charged a flat rate of $50 per visit, regardless of insurance status.
What will I be charged to see a physician/nurse practitioner at Island Health & Wellness?
All visits, regardless of length or reason for visit, are $50.00. Lab costs are also offered at a discounted rate and are $50 for blood work and $50 for sexual health/women’s health labs. Payment is due at time of visit and we accept cash, check, Mastercard and Visa. However, no patient will be refused services or turned away due to inability to pay.
Who will my health care provider be?
We have a family nurse practitioner as the primary provider and most appointments will be with her. There is also a physician who sees patients on Thursdays and is available for consults when needed. Please see our Providers page for further details.
How do I make an appointment?
To make an appointment, call 340-714-4270. If there is no answer, please leave a message and someone will return your call promptly. Same day appointments are typically available however, please call first to schedule.
What do I need to bring to my appointment?
Please bring a photo ID, form of payment and all current prescription medications if applicable. You can also print our registration forms from our website, complete them prior to your appointment and bring those with you, if you would like. There will be the opportunity to fill them out at your appointment as well.
Is Island Health and Wellness accepting new patients?
Yes, we are currently welcoming new patients to our practice. Please call or stop by to schedule an appointment or to meet the providers and staff members.
Can I come in if I am having a medical emergency?
NO! If you are experiencing a medical emergency or you believe you are experiencing a life threatening situation, call 911 immediately, or go to the emergency department of your nearest hospital. If your urgent medical need is not life threatening, and it is during normal business hours, please call the office. We will help you determine the best plan of care.
Can I get prescriptions for medications at Island Health & Wellness?
Yes, providers can write prescriptions when appropriate and needed. This includes new medications as well as refills.
I need to go see a specialist, but they told me I needed a referral. Can I get one from Island Health & Wellness?
Yes, the providers at Island Health can give referrals when needed. This includes referrals to radiology (mammograms, x-rays, MRI’s, etc.), cardiologists, dermatologists, neurologists, GI, and many more. They can also work with you to determine the best place to refer you.
Does Island Health & Wellness do routine health exams and pap smears?
Yes, we do routine gynecological care, including but not limited to PAP smears, general exams, infection diagnosis and treatment and birth control consultations and prescriptions. Our providers can refer you to a Gynecologist for more advanced care or procedures if needed.
I need a physical for work; can I go to Island Health & Wellness to get that done?
Yes, the providers at Island Health offer complete physical exams for employment, school, driver’s licenses, etc. Please bring any required forms to the appointment and your provider will complete them during the visit.
Is Island Health & Wellness a 501(c)3 non-profit?
Yes, we are a private 501(c)3 non-profit. All donations are tax deductible.
Please see our Policies and Procedures Handbook under the Forms and Policies for the answers to many other questions.